At ELTS, we believe the key to a successful transcription process is keeping things simple. Transcription should not be a difficult process that steals your time and focus. Rather, transcription should be something that runs quietly in the background, supporting the daily functions of your organization.

Simplicity - "You Talk It, We Type It."

Simplification through many different steps

• Patient-first approach
  At ELTS, we want to make a difference for your patient. We know that the main purpose in any medical setting is taking care of the patients who are served. At ELTS, we believe transcription and documentation are an important part of the care you give your patients. We take our position seriously, and we truly believe we can become a vital part of your patient care team. Every step of the transcription process is taken with the patient as our top priority. At ELTS, we believe this approach makes for a simpler transcription process, because we and our clients share a common goal.

• Quality Documents
  We know your documentation is a direct reflection of the care you give your patients, so at ELTS, we understand the inability to compromise on quality. It is our goal to become a silent member of your patient care team, making sure your physicians and providers have the documentation they need to take care of their patients. Simplicity of transcription comes when your staff does not have to revise transcription once it is received in your practice. This can be achieved only when a quality product is delivered. ELTS will meet your requirements and decrease the time you spend on transcription by delivering a quality product on time, the first time, every time.

• Consistent Turnaround Time
  While the quality of our work is our main concern, quality alone is not enough to make a successful transcription process: The work must be delivered on time. At ELTS, we follow a multiple step audit system to make sure all work is accounted for. Our extensive audit system allows us to know the status of any dictation from start to finish. We believe a job is not finished until we can show delivery to our client, and our auditing allows us to do this. We track our performance with respect to turnaround time, and we have over 98% success in this area.

• Advanced Technology
  ELTS is a digital transcription service capitalizing on the benefits of digital dictation, internet data transfers, and seamless interface integration. Many of our transfers are automated, so your transcription is waiting for you in your computer system at the designated time. We can send work to a central location for easy upload, or you can choose to have your reports printed at any location. Our technology allows us to quickly track your dictation and our performance, easily audit and account for all dictated notes, and keep all work (dictation and transcription) backed up and stored offsite for redundancy. We utilize security experts to assist with HIPAA compliance, as well as interface programmers to integrate our work into almost any EMR. The goal of ELTS is to put together a process that will be easily utilized by your practice.

• Customer Service at ELTS
  ELTS is committed to providing outstanding customer service. We know that continued association with our clients depends on continued delivery of a quality product and excellent customer service. We are dedicated to the patient care our clients provide, and we take our position on your patient care team very seriously. Our clients have come to expect the quality of our product, and they depend on our consistency with respect to turnaround times.

• Superior Staff
  Our experienced staff leads the way for superior service. ELTS is dedicated to rising above the competition in this regard. Quick response to any concerns that might arise and ongoing communication with you is our standard. We will accept no less from our staff, and neither should you. We welcome the input of your faculty as well; in fact, we rely on it to assure customer service to your satisfaction. It is an important element of the partnership we build with your organization.

• ELTS Workflow